Contact PrismAura Support
Email: info@kyrvionx.com
Operator: KyrvionX Studio, LLC ยท Miami, Florida, United States
When contacting support, include a short description of the issue, your device model and iOS/iPadOS version if relevant, and screenshots that do not expose passwords or sensitive payment information.
PrismAura Pro Subscriptions
PrismAura offers optional auto-renewable Pro subscriptions. The plan title, duration, localized price, and included features are displayed in the app before purchase. Subscription purchases on iOS are processed by Apple.
Restore Purchases
If you previously purchased PrismAura Pro with the Apple Account currently signed into the App Store, open PrismAura's Paywall and tap Restore Purchases. The app will ask Apple and RevenueCat to restore eligible subscription entitlements.
If an active subscription is not restored, confirm that the device is using the Apple Account that originally purchased the subscription, then try again. If the issue persists, contact us.
Manage or Cancel a Subscription
Apple controls App Store subscription management. You can manage or cancel eligible subscriptions from your Apple Account subscription settings. Canceling normally prevents the next renewal while access continues through the end of the current paid period.
Billing and Refunds
Apple processes charges, receipts, and refund requests for PrismAura subscriptions purchased through the App Store. KyrvionX does not receive your full payment-card number and cannot directly issue an App Store refund. For billing or refund requests, use Apple's purchase-support options.
Camera and Photo Access
PrismAura needs access to your camera or photo library only when you choose features that capture or select a photo. You can review or change PrismAura's permissions in iOS Settings. If photo selection or capture is unavailable, confirm that the required permission is enabled and restart the app.
Account Access
If you cannot sign in, verify that you are using the same sign-in method and account information originally used with PrismAura. If you continue to have trouble, contact support and include the email address associated with the account when appropriate.
Delete Your PrismAura Account
PrismAura includes an in-app Delete Account option in Settings. Use that option to request deletion of your PrismAura account and associated application data. If you cannot access the app and need deletion assistance, email info@kyrvionx.com from the address associated with the account when possible.
Basic Troubleshooting
- Confirm you have an active internet connection.
- Install the latest public version of PrismAura available to you.
- Close and reopen PrismAura after a temporary network or purchase error.
- For purchase issues, verify that Apple's App Store services are available and that you are signed into the intended Apple Account.
- Use Restore Purchases instead of buying again if you already have an eligible active subscription.